Complaints Process

We aim to resolve every issue quickly and fairly. If something has gone wrong with a valuation, payment, return or with one of our verified members, please follow the steps below.

1. Email complaints@highstreetgold.co.uk with your name, contact number and a short description of the issue. Include your reference number if you have one.
2. We will acknowledge your complaint within 3 working days and aim to provide a full written response within 14 working days.
3. If your complaint relates to a verified network member, we will review their conduct against our published standards and take appropriate action, which can include removal from the network.

You can also reach us via the contact page.