Postal Selling Terms
Clear, customer-friendly terms covering how postal gold sales are received, inspected, valued and returned.
Honest declared value
Customers must declare an honest estimated value for their items before sending. This declared value is used to arrange an appropriate postal and insurance option.
Insurance and postage
Insurance level depends on the arranged postal option. Royal Mail Special Delivery options are available, with the cover level confirmed before items are sent.
Inspection before any offer
All items are inspected, tested and weighed by qualified staff before any offer is made. Final offers depend on testing, weighing, purity and current market rates at inspection.
Accept or decline
You may accept or decline your itemised offer with no obligation. Nothing is sold, melted or processed until you have accepted your valuation.
Secure returns
If you decline your offer, your items are returned to you securely using a tracked postal option.
Payment
Payment is made after acceptance, normally same working day by bank transfer.
ID and AML checks
Identification and anti-money-laundering checks may be required, particularly for higher-value transactions, in line with UK regulations.
These postal selling terms summarise how HighStreetGold handles postal gold transactions. They are intended to be clear and customer-friendly, and operate alongside our standard Terms and Privacy Policy.